Shipping / Delivery Information
Same Day, Worldwide Shipping
Same Day, Worldwide ShippingWhether you have placed your order from the UK, Europe, USA or anywhere else, we aim to ship your order with immediate, same working day shipping.
Details of how we ship to EU countries and worldwide can be found towards the bottom of this page.
UK mainland orders (excl highland Scotland) received before 4pm (local time) are shipped same working day.
UK delivery also takes place on a Saturday in the times stated in the below chart.
Orders received from oversea’s before 11am (local time) are shipped same working day.
Orders placed after the above times are shipped by next working day.
The chart below explains when you can expect to receive your order …
UK Delivery Information (Weekday):
Order by 4pm Monday – Expected delivery Tuesday
Order by 4pm Tuesday – Expected delivery Wednesday
Order by 4pm Wednesday – Expected delivery Thursday
Order by 4pm Thursday – Expected delivery Friday
Order by 4pm Friday – Expected delivery Monday
UK Delivery Information (Weekend):
Order by 11.30am Saturday – Expected delivery by Monday
Order after 11.30am Saturday – Expected delivery by Tuesday
UK Shipping Charges and Shipping Methods
All UK orders over £49 are shipped carriage free. Below this amount, shipping is charged at £1.95 – £4.95 depending on the weight of the product.
Small Light items are shipped via Royal Mail with larger heavier items shipped via DPD courier.
Rest of World Shipping Charges and Shipping Methods
We ship to almost every county. International shipping is charged at £5.95 – £99.95 depending on the weight of the product.
Small Light items are shipped via international mail with larger heavier items shipped via Fedex, UPS or DHL courier.
Orders outside UK & EU charged at Excl VAT price
Shipping To EU Countries
As a UK business, shipping to EU countries has had its challenges since the UK left the European Union.
We now have two simple and transparent shipping methods to the EU.
The methods differ as follows:
1) Purchasing as an individual or, 2) Purchasing as a business.
See the table below for details of both shipping methods:
1) PURCHASING AS A PRIVATE INDIVIDUAL
Orders to EU countries from private individuals are now shipped DDP (Delivered Duty Paid).
Shipping DDP means all taxes including clearance and VAT are paid before the order has been shipped. Orders from EU countries to private individuals are charged their countries standard VAT rate. This is paid directly to the government of the purchasers country as the VAT payment. Shipping DDP results in:
MORE CLARITY:
You will know the total price of your purchase before it has been shipped. No further charges will be incurred in your country.
FASTER SHIPPING:
Shipping “DDP” also results in a faster shipping time as admin is largely eliminated.
If you are ordering on behalf of a business that does not have a VAT or EORI number, we recommend you order as an indvidual.
2) PURCHASING AS A BUSINESS
For EU orders from a business, please ensure you enter your VAT number in the first field of the shipping page (see screen shot below).
When a valid EU VAT number has been entered, no taxes at the point of the online transaction are charged.
Our shipper will then charge the VAT and a small clearance fee when the goods have entered the intended country. Businesses will then be able to claim the VAT back as normal on their tax return.
Please note that if you DO NOT enter your VAT number, our online system will charge VAT and your order will be shipped DDP (Delivered Duty Paid). In this scenario, you will NOT be able to claim the VAT back from your order.
