Terms and Conditions
In General, Marrutt have a no-quibble refund policy to cover products. Those items that are found to be unsatisfactory should be returned to us within seven days of purchase and will be refunded in full. This offer does not apply to partly-used consumables, however we operate a fair-play policy and are usually able to resolve consumable returns also.
All returns require a Return Merchandise Authorization number (RMA#). This will be provided by us and this must be visible on the outside of the package. Returns must be made within 90 days of original order.
Shipping can not be refunded for products that have been incorrectly ordered. Return shipping is paid for by the customer unless goods have been damaged or sent incorrect.
We will always replace faulty products at no cost to the customer. In this case, please contact us to verify the product is faulty and then we will issue a replacement straight away. Marrutt Ltd. reserves the right to refuse damaged or incomplete returns. You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 7 calender days from the day the contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge, This does not affect your rights when the reason for the cancellation is any defective goods.
Goods returned after 30 days will be subject to a 30% handling charge. Papers or Postcards ordered through our custom / “cut to size” service can not be refunded.
FULL TERMS AND CONDITIONS FOR THE MARRUTT CONTINUOUS (CIS) AND REFILLABLE (RCS) INK SYSTEMS
Please Ensure that you read the instructions provided before attempting to install the Marrutt CIS / RCS. Installing inks into the CIS / RCS will be taken as an acceptance of the terms and conditions hereunder. Failure to follow these instructions may result in damage to your printer and the voiding of the CIS/ RCS warranty.
DISCLAIMER
As Marrutt bulk feeds are self installed by the user, Marrutt is not responsible for any damages to your printer, whether they are or are not related to the Marrutt Bulk ink feed system. Please contact the store or dealer where the printer was purchased, or the printer manufacturer for any problems or questions related to the printer and its operation.
If the Customer chooses to use ink in the system from a manufacturer other than Marrutt, and is not satisfied with that ink, or it clogs the printer or the bulk feed system, it will be the Customers responsibility to pay for the parts to repair the system and restore it to normal usage.
MARRUTT INKS
Marrutt Professional Photographic Inks, manufactured in the US, carry no warranty or guarantee. No liability whatsoever offered or implied.
WARRANTY
Marrutt CIS systems are warranted to be free from manufacturing defects for the period of six months from date of system purchase. CIS cartridges are warranted for the period of 3 months from date of system purchase. CIS and Refillable cartridges purchased without ink are warranted for a period of 3 months.
RETURNS POLICY
We can only guarantee that the Marrutt Bulk ink system will deliver Lyson ink just as well as a normal ink cartridge. We will not accept unauthorized returns of used systems, nor can we accept returns of systems filled with an ink that the customer later decides does not meet their specific needs. You are encouraged to take all steps necessary to verify that Lyson inks will produce a satisfactory result before installing this CIS. If in doubt, ask for a print sample from your supplier. When customers return (by agreement only) part used, consumed or wasted inks, we reserve the right to credit only the volume of ink remaining. Marrutt do not hold themselves liable for inks used or consumed.
REPLACEMENT PARTS
Should a customer require replacement parts during the warranty period, these will be sent free of charge via normal mail. If a customer wishes this to be sent via express courier, the customer will be required to pay for this.
T & C’s OF MAGIC BULLET PRINT HEAD CLEANING FLUID
Note: Please ensure that you read the instructions as damage could occur if the product is used incorrectly. The magic bullet is an extremely strong cleaning solution and should only be used when all other avenues have been tried to clean the printer. This should include, but are not limited to ; auto nozzle cleans in utility function (do not do excessively as this will only lead to excess ink being dumped into your waste pads); ensuring the cartridges are in working order and changing if necessary ; printing a page of the colour affected (attempting to purge the ink); checking for air in cartridge/lines of bulk feed systems ; ascertaining whether there may be any electrical/mechanical issues with the printerhead. Using the product will be taken as an acceptance of the terms and conditions hereunder. Failure to follow these instructions may result in damage to your printer. The product has never been tested with current food standards and no assurances can be given whatsoever that this product is suitable in conjunction with any type of edible product.
DISCLAIMER
As the magic bullet is self administered by the user, Marrutt Limited are not responsible for any damages to your printer, whether or not related to product.
Important: Magic Bullet Printhead Cleaner to be used entirely at the customer’s own risk. No liability whatsoever offered or implied.
If you are unsure about undertaking any technical work on your printer, you should seek the advice of a qualified technician at your own cost.
Sample Offers and Sample Paper Packs
Sample offers are restricted to one per customer. In the event of multiple purchases in a single order, Marrutt reserves the right to restrict the amount of samples sent, or to cancel and refund the order even after the goods have been shipped.
Our Usual sample paper packs are restricted to two per customer. These are identified on the reverse with a small label. These papers can be purchased at less than our cost prices and as a results two per customer are strictly the maximum. The sample papers are by no means meant to create a finished product, we are unable to supply these without the identification label
Custom Printer Profiles
Customers qualify for a free Custom ICC Printer Profile once a complete box of paper is purchased. Sample media packs are not included in this offer
Marrutt Inkjet Papers
No liability whatsoever offered or implied.
FULL TERMS AND CONDITIONS FOR THE MARRUTT PRINTGUARD AEROSOL
Users are encouraged to test the application first before large print jobs. No liability whatsoever offered or implied.
